Refunds

The short version

Everything here is digital and arrives immediately. That has a consequence worth knowing before you buy, and the law is explicit about it: once you have started downloading, the fourteen-day right to change your mind is gone.

You agree to immediate delivery at checkout, and by doing so you give up the withdrawal right for what you bought. Nothing below takes away any right the law gives you that cannot be given up.

When you can still ask for your money back

You have not downloaded anything. Within fourteen days of the order, and with none of its files taken, ask and we will refund it.

The file is broken. It will not open, it is not what the page said it was, or the archive is damaged. Tell us and we will fix it or refund it, whichever you prefer. There is no time limit on this one — a file that was faulty when you bought it does not become your problem because a year passed.

You bought the same thing twice. An icon you already own, or an icon you already own inside a bundle. Ask and we will refund the duplicate.

When we will not

You changed your mind after downloading. Your project was cancelled. You found the same drawings free elsewhere — you did, and the about page says where. You bought a bundle for one icon in it.

How to ask

Write through the contact form with your order number, which is on your order and in your confirmation email. Say what happened; you do not need to argue a case.

We answer refund requests within five working days. A refund goes back to the card that paid, and how long it then takes is your bank's business rather than ours — usually a few days.